Returns & Exchanges
Due to the perishable nature of our candy and chocolate products, we accept returns only for items that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure a sweet resolution to your order issues.
Inspect Your Treats
Examine your box immediately upon arrival for any signs of heat damage or structural breakage caused during transit.
Document the Issue
Take clear photos of the damaged items and the shipping label to help us process your claim with our logistics partners.
Contact Support
Email our customer care team with your order number and photos to receive a return authorization or a replacement approval.
Receive Refund or Replacement
Once approved, we will either ship out a fresh batch of treats at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing