Frequently Asked Questions
Sweet answers to your most common inquiries.
How do you prevent chocolate from melting during shipping?
We use insulated thermal packaging and reusable cold packs for all orders containing chocolate during warmer months or when shipping to hot climates to ensure your treats arrive in perfect condition.
Do you offer sugar-free or vegan options?
Yes, we have a dedicated selection of sugar-free candies and plant-based chocolates. You can filter our products by dietary preference to find the perfect treat for your needs.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are your products safe for people with nut allergies?
While we offer many nut-free products, all of our items are processed in a facility that also handles peanuts and tree nuts. We recommend checking the specific allergen statement on each product page before purchasing.
How long will my candy and chocolate stay fresh?
Our candies generally have a shelf life of 6-12 months, while chocolates are best enjoyed within 3-6 months. Store them in a cool, dry place away from direct sunlight for maximum freshness.
Do you provide bulk discounts for events or weddings?
Absolutely! We offer wholesale pricing and bulk discounts for large orders, corporate gifting, and special events. Please reach out via our contact form for a custom quote.